We respect and are committed in protecting your personal privacy.
We do not share, sell or rent any personal information regarding our customers. Any information you give us is handled with care and security and will not be used in ways to which you have not consented. Our website takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
Samples & courier charge shall be paid before we send samples.
Small amount of stone samples' fee can be free. The samples can be sent with customers' courier account no. and courier charge would be collected.
All jewelry samples fees would be refunded to customer if quantity order is made for the samples' designs.
Min Order Policy
As a rule we operating, The min order for our Opal Silver Jewelry should be over 30 pcs per design, gold jewelry should be more than 5 pcs per design, Synthetic Lab Opal Stones should be no less than US$800 and Natural Opal Stones should be at least $1200. For all our opals & jewelry products, trial order first to see our quality are with no limits.
Payment Terms and Methods
All fees can be paid in any currency, By T/T, West Union and Certified Check, We normally require 50% down payment prior to any production and the balance of 50% made payable upon the order be complete before shipping. Currency exchange charges or bank service fees will kindly be your responsibility.
Payment by the Western Union Money Transfer, Please go to http://www.westernunion.com/ to find the way.
We're always adding additional payment methods. If you prefer or know of a payment method that would be more convenient for you, please let us know. We will make it a priority to make the arrangements, We DO NOT accept Paypal at the moment.
Any favorable payment terms would be given to long time customers with good credit.
Shipping and Delivery
We ship our jewelry worldwide promptly and safely. All the orders can be delivered within 28 days after the order is confirmed. If you need it faster, please let us know and we will do everything possible to accommodate your needs.
The shipping carriers we use depend on whether you have chosen lowest cost or fastest delivery and the country you live in, Mostly EMS, DHL, TNT, UPS, FEDEX or Registered Air Mail and others if you indicate. All goods shipping can be insured. Shipping charge and insurance will add to the order cost and listed separately on the invoice.
After the order has been shipped, the tracking number will be given to you for check up the status of your orders. All packages you received must be signed by your name. it is an important confirmation.
Upon receipt of the package, do inspect the package immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier, if necessary, make a photo on the damage. Contact us immediately to obtain a Return Merchandise Authorization (RMA) number, we will provide specific instructions for the return. Failure to comply with this may result in a denial for damage claim.
Quality Warranty & Return Policy
Your 100% satisfaction is very important to us! No low-grade opals and other gemstones are ever used in any of our jewelry. Every item is thoroughly inspected to ensure that it meets our high standard of quality before it is packed for shipment.
If there is any quality problem on our opals and jewelry, it can be returned to us, please send your item(s) back to us in original condition, at our option and expense we will replace the item, repair the item for you within 15 days.
To return an order, please along with a copy of the original invoice. You may kindly responsible for the costs of returning the item to our address either HK or China factory upon our request, including any shipping and insurance that you consider necessary, you may also pay any custom charges. We strongly recommend you purchase insurance, this protects you from your item be damaged or lost during shipment to us.
To return an order, please ask for a Return Merchandise Authorization (RMA) number. We need you to do this within 25 days of the date of the invoice included with your order. The RMA number should be clearly marked on the outside of your package or on a sheet of paper placed inside the package.
In order to obtain a proper credit for return, the product needs to be returned in original condition.
Upon receipt of your order, do inspect the package immediately as we instructed in Shipping and Delivery Policy above. If the goods have arrived in a damaged condition, please do contact us immediately upon receipt of any damaged product. We will manage the insurance claim and arrange a repair or a replacement to ensure you are not inconvenienced in any way.
If there is any quality problem or shipping damage on our opals and jewelry, on our Return Policy, simply send an email to our Customer Services or phone us, we will then guide you through the process, please remember to include your company name and Order Number.
Complaints Resolution Policy
Customer Focus. We are here for you, and all we do are for your 100% satisfaction! For over 8 years' endeavor, we've been committed in offering you the honest, sincerity and prompt services to meet your every need. We warmly welcome your any comments, suggestions and expectations on our product and services, including any complaints, which as a basal part of continuously improving our services to our customers.
Whatsoever your complaints, we'll pay more attention and move immediately to solve the problem upon receipt of your complaints. Deal with it in a pleasant, friendly and prompt way, to obtain our customer's 100% satisfaction is our principles of handling customers' complaints.
In order to ensure all complaints are solved quickly and effectively, we have established the following complaints handling procedure. Customers please follow this procedure when making complaints:
On regarding with Customers' complaints, please first contact our Customer Services via email, telephone, or facsimile. For contact detail, please see our Contact Us page, most complaints will be solved by our customer services within 3 days after receipt of your complaints.
If you are not satisfied with how our Customer Services handled your complaint, please email to our General Manager, our General Manager will finalize your complaints within 4 days after acknowledge your complaints.